Spa Policy

Luna’s Day Spa Policy

Since 2001, Luna’s Day Spa has been Ellicott City’s choice for exclusive day spa services and medical-grade skincare products. Please carefully view our Spa Policy before booking an appointment.

APPOINTMENT POLICY

To book any service(s) or a spa package at Luna’s Day Spa, a credit card or gift card number is required to reserve and your appointment.

Parties of 3 or more will be required to pay a 50% deposit to book the appointments.

CANCELLATION POLICY

Spa Packages:

To cancel a spa package, we must have at least 72 hour notice. If not cancelled within the required 72-hour period, you will be charged 50% of the package price.

If a spa package is canceled within 24 hours (same-day cancellation or no call/no show), you will be charged 100% of the full package price.

Regular Services:

To cancel a regular service, we must have at least 24 hour notice. If not cancelled within the required 24 hour period, you will be charged 50% of the service price.

If the client is a no call/no show, you will be charged 100% of the full service price.

GRATUITY

For parties or services of two or more, 18% gratuity will automatically be added to the total price.

For questions or concerns regarding our Spa Policy, please contact Luna’s Day Spa at mail@lunasdayspa.com or 410-203-1865. We look forward to seeing you at the spa soon!